The Safety and Maintenance Ambassador Program is the flagship program of the Downtown Oakland and Lake Merritt-Uptown Community Benefit Districts. Our program consists of 25 full-time, highly visible Ambassadors that circulate throughout Downtown Oakland providing essential security, maintenance and hospitality services. Our staff works daily to improve our neighborhood by creating a cleaner, safer and more hospitable downtown for all to enjoy.
The Safety and Hospitality Ambassador Program
Hours of Operation: Monday-Friday 7:00 am-10:00 pm, Saturday 12:00 pm-12:30 am
For Ambassador assistance, call 510-898-8592
o Patrol on foot and bicycle
o Provide a high level of pedestrian engagement
o Provide a reassuring presence to reinforce positive perceptions of the neighborhood
o Provide safety escorts to tenants, residents and visitors
o Deter and proactively address low level quality of life crimes
o Document activities and track chronic issues for strategic follow up
o Build productive and collaborative relationships with local property owners, businesses, security personnel, and the Oakland Police Department to create a safer and more hospitable downtown
o Provide a high level of pedestrian engagement to greet the public, offer assistance, provide directions, etc.
o Provide recommendations on things to see and do in the area
o Answer questions about our Ambassador services or the neighborhood
o Identify customer service opportunities, such as carrying packages, auto or pedestrian assistance, umbrella escorts, etc.
The Maintenance Ambassador Program
Hours of Operation: Monday-Friday 5:00 am-10:00 pm, Saturday 9:00 am-5:30 pm
For Ambassador assistance, call 510-898-8592
o Provide manual cleaning patrol services by circulating through assigned zones with all necessary tools to remove litter, graffiti tags, cigarette butts, and weeds
o Report public infrastructure in disrepair to the City of Oakland when necessary
o Carry out an assortment of projects to improve the long-term appearance of the district including power washing, painting, and maintenance of public fixtures
o Build productive and collaborative relationships with local property owners, businesses, maintenance personnel and the Public Works Department to create a cleaner and more hospitable downtown
If you are a property owner in the district who would like graffiti removed from your building, please click here to download, read, and complete our permission form. Once completed please email the signed for to the Operations Manager at email@example.com
If you have questions, concerns, or feedback, call the Operations Manager at 510-898-8488.
Hanging Plant Baskets
The hanging plant baskets that adorn the historic light poles of Downtown Oakland from April to November add colorful identity to our cityscape, making it a more welcoming space for employees, shoppers, and visitors. Our District Horticulturalist, Mike, keeps our hanging plants looking fresh.
Median Landscaping and Street Level Planters
A beautifully landscaped median or planter brings a touch of natural beauty to our urban landscape. Often one of the first things a driver sees as they enter our districts, a well maintained median shows that we care about our city and will work to maintain its vibrancy and charm.
Big Belly Solar Trash Compactors
‘Big Bellys’ hold more trash than a normal garbage can and offer a recycling option, helping us keep litter off the streets and out of the storm drains. Each station provides both real and historical trash collection data and digitally alerts the districts when the trash compactors need to be emptied, saving precious time and resources. The districts have a total of 21 Big Belly Solar Trash Compactors.
Utility Box Art Wraps
Partnering with Streets Alive! and local artists, the districts have installed several art wraps on utility boxes throughout the districts. These art wraps deter graffiti, saving time and resources, and beautify the area with locally inspired art enhancing the already unique streetscape of Uptown & Downtown Oakland.
Cycle Aid Stations
The Cycle Aid Station puts the tools where the people need them for public bike maintenance and repair. With eight common bicycle tools permanently tethered to a bike holder and designed to be placed either inside or outside, the Cycle Aid Station meets the spur-of-the-moment maintenance and repair needs to keep riders on their bicycles. The installation of these stations throughout the districts serves to promote pedestrian and cyclist activity and encourage foot traffic and patronage of our local businesses.