"Hi there I wanted to share with you the experience I had with Treneisha. I was walking and probably looking lost (which I was), and Treneisha spotted me, and immediately asked if I needed help. I told her I was looking for 155 Grand and had no idea where it was, but I had a client meeting. She showed me where the building was, where to cross and enlightened me on all the wonderful services offered by your organization. I was quite impressed and very thankful for Treneisha. She gave me her card and offered assistance or escorting if I needed it after my meeting concluded. If you could clone Treneisha and hire more of her…. Everyone would benefit. She’s one of the good ones!! Thanks,"

"Hi - I just wanted to let you know that this program is fantastic. I was dragging my suitcase around this morning trying to find the building my meeting was located in and Sam Gonzalez proactively asked if he could help. He gave me clear advice on where to go and was a friendly face and helped me when I needed it. Thank Sam!"

"Good afternoon, I hope this email finds you well. I wanted to provide some positive feedback on 1111 Broadway Ambassadors for their continued efforts to keep this area clean. We reported a fire hydrant that was covered in some kind of oil this morning and within 20 minutes the team had it looking brand new! Sam Gonzalez and his team are great to work with! Thank you and I hope you have a great week!"

"Hello Downtown Oakland, I’m writing to commend you on the positive impact of the Ambassador Assistance Program and to compliment Ambassador Sam Gonzalez for his inspiring work. Sam is an outstanding representative for the City of Oakland. I’ve seen Sam on many mornings over the past year on my way to work as I transit from BART. Sam always speaks, is very positive, and willing to help anyone who needs assistance. I’ve observed Sam assisting other people by providing directions and information always in a positive and supportive manner. Sam Gonzales creates a warm, welcoming and safe environment for Downtown Oakland. He is an exemplary ambassador. Keep up the excellent work! Thanks"

"Hi There, I just wanted to take a moment to speak up on behalf of Miss Sandy Sumandal for her extraordinary service. She came to our aid yesterday when we had a broken window on Broadway at 10th street- she responded super quickly and was ready with extra hands and resources to help clean and board up. I have also seen her doing wonderful outreach work with the local unhoused residents in the neighborhood. While we were working together yesterday, she connected a domestic violence survivor with resources she needed to get a safe place to stay. Sandy is really exceptional and we are so lucky to have her!"

"Hello, Just wanted to provide some great feedback for Cory Frazier who helped me today when someone was blocking the entrance to Resurrection Oakland church at 1701 Franklin. Cory came within 5 minutes of a call and waited patiently for the man (who was not coherent) to move which took 10-15 minutes. The man continued to linger even after moving away from the door and Cory hung out for an additional 10-15 minutes on the steps after I had entered and gave me a call once the man had moved on. I so appreciate his patience and diligence! Thank you Oakland Uptown Downtown and thank you Cory! "

"I would like to thank the Uptown Downtown ambassador team for doing a great job today. This morning we noticed that there was a large pile up of garbage on the floor and leaves that have fallen from the trees. By this afternoon at 3:30 the team was able to clean not only our business front but the entire surrounding block. Thank you again Sandy and team we appreciate you guys always coming out on a short notice when we call!! Keep up the great work!!"

"This gentleman is most personable. I was on foot as a tourist from Berkeley and had no idea where I was in relation to discovering downtown Oakland. He answered all my questions and directed me to Jack London Square that I really wanted to visit. Such a great idea to have “Ambassador Assistance” and from someone as helpful as Sam. Thank him again for me. June Jackson"